We pride ourselves on the fact that we always try to offer only the finest quality service and we endeavour to ensure that all of our customers receive our full attention at all times. We are very privileged that our customers often take the time to provide feedback about us. All of our customer feedback is greatly appreciated, as it not only helps us maintain our high standards, but also provides new customers with impartial insights into the quality of the service we provide.
If you would like to send us a testimonial or if you have positive or constructive feedback on how we can improve our customer service, please contact us with your comments.
"Golden Craft Jewellers are fantastic, from our hand made engagement ring to our bespoke wedding rings we've been delighted with the friendly customer service, jewellery quality and overall cost. Due to my fiancé being indecisive, we requested 3 changes to the style of her wedding ring, each time the alterations were carried out expertly and without issue. We're now thrilled with our rings and we'll definitely use Golden Craft Jewellers again whenever we need a jeweller." J. M., Formby
“I got these guys to put my child's signature on a pendant for me, all I did was bring the signature in and they had a machine that engraved the signature on to a pendant I chose. Fantastic service.” V. B., Huyton
"These guys are brilliant! I was recommended in the first instance by a client of mine after buying my wife a piece of jewellery from a designer make, only for it to fall apart after her wearing it a few times. I tried to get help from the goldsmiths who I bought it from in the first place and they were most unhelpful and simply said it was "costume jewellery". For the price I paid I would still have expected some come back but I had none and so went to Golden Craft Jewellers in Huyton, Liverpool to get some advice and see if they could help. They fixed it for £18 (goldsmiths had quoted me £150) and the piece looked better than it had originally! Since then we have commissioned them to make an ornate dress ring with rubies and peridot for my mother-in-law and our wedding rings and have been over the moon with all of them. These are real craftsmen at their best and the price vs quality is so much better than anything you would find at a high street jeweller. I would definitely recommend them for commission pieces and in fact our friends just had their wedding rings done there on our recommendation. They are amazing." F. R. & B. R., Huyton, Liverpool
“Very good quality jewellery a low prices here. Check out the shops in Liverpool centre then come here and compare.” C. V., Prescot
"Hi, I just wanted to say how pleased I am with the engagement ring you made for me. After trawling round the high street jewellers I was delighted to find a reliable jeweller who made bespoke rings to my design. My endless string of emails, questions and changing my mind were no problem, a brilliant service all round and a beautiful ring. I couldn't be more thrilled with it and will be recommending you to everyone." S. W., Runcorn